FAQs

How long does shipping take?

Orders are typically processed within 2–5 business days. Once shipped, delivery times are generally:

  • United States: 5–10 business days
  • Canada: 7–15 business days
  • International: 10–25 business days

Please note that delivery times may vary during holidays, peak seasons, or due to carrier delays.

How can I track my order?

Once your order has shipped, you'll receive a tracking confirmation email containing your tracking number and a link to monitor your shipment.

Can I change or cancel my order?

We begin processing orders quickly to ensure fast delivery. If you need to make changes or cancel an order, please contact us as soon as possible at support@cowgirlsanddreams.com.

While we cannot guarantee modifications once production has started, we'll do our best to help.

What if I entered the wrong shipping address?

Please contact us immediately if you notice an address error. If the order has not yet shipped, we may be able to update the address.

Customers are responsible for providing accurate shipping information.

What is your return policy?

We accept returns on eligible items within 14 days of delivery.

Returned items must be:

  • Unworn and unused
  • In original condition
  • Returned with any original tags attached

Custom, personalized, made-to-order, clearance, and gift card purchases are generally non-returnable.

How do I start a return?

To request a return, please contact our customer support team with your order number and reason for return. We will provide return instructions and next steps.

What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include photos of the item and packaging. We'll work quickly to resolve the issue.

Is my payment information secure?

Absolutely. All payments are processed through secure, encrypted payment providers. We do not store your complete payment card information.

How can I contact customer support?

We're always happy to help.

Email: support@cowgirlsanddreams.com

Please include your order number (if applicable) and a detailed description of your question so we can assist you as quickly as possible.

Are your products handmade or made-to-order?

Many of our products are created specifically for each customer after an order is placed. This helps reduce waste and allows us to offer unique designs and styles.

Will the colors look exactly like the photos?

We strive to display our products as accurately as possible. However, colors may appear slightly different depending on your screen settings and device.

How do I choose the correct size?

We recommend reviewing our Size Guide before placing your order. If you're between sizes or need assistance, feel free to contact us and we'll be happy to help.